Mathematics Mastery (KS2)

Cancellation Policy

The Tutor reserves specific time for each scheduled tutoring session. Late cancellations can therefore result in the Tutor losing the opportunity to offer that time to another client. The following cancellation charges apply: Cancellation with 48 hours or more notice. Where a session is cancelled 48 hours or more before the scheduled start time, no cancellation fee will normally be charged. The session may be rescheduled by mutual agreement, subject to the Tutor’s availability. Cancellation with less than 48 hours but at least 24 hours’ notice. Where a session is cancelled less than 48 hours but at least 24 hours before the scheduled start time, 50% of the agreed session fee will be payable. Cancellation with less than 24 hours’ notice. Where a session is cancelled less than 24 hours before the scheduled start time, 100% of the agreed session fee will be payable. Failure to attend without providing the required notice will require 100% of the session fee to be paid.